The Hard Rock brand is known worldwide for its bold and avant-garde selections. The new Hard Rock Hotel in Dublin meets these high standards of quality, guaranteeing its customers an experience of art, culture, and music combined with the discovery of travel.
Located in the city centre and close to Dublin Castle, Temple Bar, and all the local attractions, the Hard Rock Hotel is a destination for enthusiasts and foodies. The Zampas Bar & Restaurant offers a fresh and lively atmosphere that comes from the union of the typical flavours of Peru with a distinctly Irish style.
The Hard Rock Hotel in Dublin provides guests with an interactive stay, thanks to the collaboration with VDA Group and the installation of technologies that personalize the customer experience, with easy to use controls and technology.
The integration of the Guest Room Management System with the Interactive TV system has led to the creation of a synergy, in which the customer can not only select the lighting and climate, controls, and room status directly through the TV remote control, but can also set their favourite soundtrack from the same Hard Rock Selection of music available on the TV system.
The VDA solution chosen for the Hotel’s GRMS is Micromaster, the advanced system that uses radio frequency identification technologies (RFID) and Bluetooth mobile devices to manage door access to the rooms and common areas of the Hotel.
When the guest inserts their key card into the slot the room is activated. This in turn notifies the guest services team of the guest’s presence in the room. This solution guarantees high levels of security and flexibility because the hotel personnel are always up to speed on the status of the guest room and can manage activities without interfering in the guest’s stay.
The ‘Do Not Disturb’ and ‘Make Up the Room’ functions are designed to facilitate communication with the customer. The MUR and Service My Room notification allows supervisors to facilitate operations. For example, if a guest needs a towel in their room, the manager can instruct the nearest room attendant at that time.
When the guest leaves the room, the VDA Micromaster System can set air conditioning levels to energy saving mode, and lighting controls to switch on or off at a pre-set time. In addition, it has the possibility to select lighting and climate scenarios to welcome the customer on their return to the guest room.
Once back in the room, the guest can independently control the set-points of the lights and temperature through the Vitrum smart switches, characterized by the refined Italian glass design that guarantees ease of use and guest understanding of controls.
The VDA solution of Interactive TV is PowerTV ONAIR, providing the guest with a Hard Rock experience in all the guest rooms throughout the Hotel Upon check-in, the Hotel can automatically play the guest’s favourite music when entering the guest room, them thus enjoying the complete experience of the Hard Rock Hotel in Dublin.