The integration of the Guest Room Management System with voice control is the 2023 trend that provides customers with a smart experience thanks to automation technologies in Hotels. Personalization drives the Hospitality trends we are tracking right now. Technology that can be activated by voice control is gaining ground and contributes to a unique Hotel experience thanks to smart automation technologies. More and more people nowadays have smart speakers in their homes; in America, it’s most of the population. Because they’re accustomed to using this technology at home, it makes sense that they now want it as part of their travel experiences. The list of functions that a smart speaker can perform is expanding, and some of it is pretty creative. We can break it down into three high-level categories: 1. Guest Room Management 2. Hotel staff services 3. Concierge services Guest Room Management System technology has caught on, and the fact that it can be commanded by smart speakers is an exciting advancement. No wonder guest room controls have been integrated into the technology early on. When a guest arrives at their guest room, they can activate the smart speaker by speaking a single word, can open the drapes [...]
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Today's travelers are increasingly demanding and attentive to the services offered to them. Personalizing the stay experience not only proves that you run a smart Hotel but also allows you to stand out in the Hospitality market. “A person’s name is to him or her the sweetest and most important sound in any language.” Dale Carnegie said that. You have probably been introduced to individuals who use your name interspersed throughout your conversation. What a positive effect that has! It makes you feel liked, respected, and relevant. When someone uses your name, it feels like you are important to them and that you matter. This can also be a powerful strategy to engage guests. In a world where competition is across sectors and where there’s competition from non-Hotel accommodations, personalization helps keep Hotels relevant and thriving. Hotels can personalize a guest experience in so many ways. Remembering their names is so powerful. And that’s just the beginning. A guest booking a reservation is a stellar opportunity to ask about their preferences. “Do they prefer coffee or tea? Do they have dietary restrictions? What is the reason for their visit?” And so on. You can inquire about their preferences in [...]